Lenovo steals my computer, ignores my repeated requests for refund!

I made a huge mistake and bought a Lenovo U530 computer. In 4 months, screen broke and I had to send it for repair.

The support specialist asked me if I wanted a refund or the computer back, I said I want the refund. Now, the computer has been in repair for several months, they completely ignore my emails and haven't sent me the refund or the computer back!

Dear Mr. Bronstein,

My name is Debbie, and I am the Lenovo Customer Care Manager that has been assigned to your escalated case # 1387179. I just tried to contact you at (714) 326-8977 and it was a wrong number.

I know your U530T has been at our depot since Jan. 26. The LCD Cover has come in and the repair is in process. I expect it to ship by Monday. However, if you would like to have a refund instead, I will need to get a copy of your proof of purchase. If it is from an authorized business partner,  I can provide a full refund.

If you have any questions, please get back to me, and be sure to reference your case # 1387179.

We DO appreciate your business. Thank you for your time.

Kind Regards,

Debbie Mitchell Case Manager       Lenovo Customer Care North America	dmitchell1@lenovo.com Ph: (919) 804-5708 Fax: (919) 342-3343
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